- Collection of Personal Details
Details that may be collected and held for processing include:
- Information that identifies you, such as your name, address, date of birth and gender;
- Your email address;
- Your telephone number
- Processing of Personal Details
Any personal data received in regards to an account holder and/or registrant is:
- Processed in accordance with the rights of the Account Holder concerned
- Obtained only for a specific and lawful purpose
- Kept in a secure manner
- Is utilised for marketing purposes based on the opt-out principle
- Disclosure of Information
- Virtual City Casino will instruct and authorize the credit financial institution by which an Account Holder's account is held to disclose any information as may be requested by any Governing Authority in respect of an Account Holder's account.
- Virtual City Casino will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes the Player agrees that Virtual City Casino has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners.
- Furthermore, Virtual City Casino reserves the right to disclose personal data to relevant recipients where Virtual City Casino has reasonable grounds to suspect irregularities that involve the Player's Casino Account.
- Customer Relationship Management (CRM) and Marketing Materials
- Virtual City Casino reserves the right to process personal data for CRM purposes. Players can unsubscribe from promotional material sent electronically at any time by contacting The Casino Support Centre.
- Correction of Incorrect Account Information
- The Account Holder has the right to access the Account Holder's own personal data and/or has the right to correct and/or erase wrong and/or inappropriate data.
- Cookies / ActiveX
Virtual City Casino website works by using cookies and Active X components for (but is not limited to) the following purposes:
- To identify the Account Holder's preferred language so it is automatically selected when the Account Holder returns to Virtual City Casino;
- For analysis of the Virtual City Casino website traffic so as to allow us to make suitable improvements.
- The operation of the games (such as the flash casino)
- Virtual City Casino guarantees:
- Not to sell, give away, or otherwise communicate your personal or corporate information to any other persons or companies.
- To use your personal data to provide you with information or materials only if you requested it.
- Virtual City Casino reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. If required for fraud and anti-money laundering purposes, Casino may also need to ask additional questions to identify Player's source of funds or source of wealth.
- Virtual City Casino reserves the right to perform electronic age checks and to also request personal identification documentation at any stage in order to ensure the prohibition of play by minors. Casino play at Virtual City Casino is available only to persons older than 18 years of age. Anyone using the casino software who is found to be under the age of 18 will have all game play voided and any winnings forfeited. Casino may also report them to the relevant authorities.
- By registering an Account with Virtual City Casino, the Player is giving the Casino consent to conduct the verification as required.
For verification purposes, Virtual City Casino reserves the right to ask for a clear copy of (but is not limited to):
- Valid identity document (passport, national ID card or driver's licence)
- A copy of the card in question showing the card holder name, or evidence of the deposit method used (if applicable)
- Documents confirming residence, such as a bank statement or utility bill, no older than 3 months
- Should it be deemed necessary Virtual City Casino may also require these documents to be certified by a registered Notary.
- Virtual City Casino may freeze Player's account (and prevent the Player from making a withdrawal) if Casino cannot confirm Player's identity.
- The Player's account may also be frozen if Casino is otherwise unable to verify Player's data prior to processing any payments and Casino has applied a risk based approach to the Player's account and Casino considers that Casino cannot process Player's payments due to risk of money laundering, fraud or other criminal activity.
- Furthermore, Virtual City Casino reserves the right to obtain information about the extent of Player's intended gambling at the same time as Player provides identification information (name, address), if Casino has reasonable grounds to suspect the Player is abusing the Account (e.g. when Player requests a withdrawal from a Deposit without playing a commensurate number of Games or Bets).
- Any documents Player provides to Virtual City Casino will be held in confidence and will be stored for five years from the date on which Player's Account is closed (unless there is a regulatory reason which Casino must comply with which extends this period).
The Casino Rewards Group does not endorse spam. Only registered real or guest players that have chosen to click on the "Opt In" button on campaigns or who have entered their email address on a giveaway competition are placed on our email lists.
If you would like to unsubscribe from our mailing list please contact The Casino Support Centre.
A Note To International Users: Please be aware that information we collect will be transferred to, processed and stored in overseas locations. The data protection laws may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the respective countries. By using our services or providing us with any information, you consent to this transfer, processing and storage of your information in overseas locations.
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